Shipping Policy

At House of Vamaya, we take great care in preparing, packaging and dispatching every order so that your handbag reaches you safely and in the best possible condition.

Please read our Shipping Policy below to understand how we process and deliver your orders.

1. Shipping Locations

We currently ship orders across India, subject to courier serviceability at the delivery address.

At present, we do not offer international shipping.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful confirmation of your order.

Orders placed on weekends or public holidays will be processed on the next business day.

During festive seasons, exhibitions, promotional periods or periods of unusually high order volumes, processing may take slightly longer than usual.

3. Shipping Charges

Shipping is completely free across India.

There are no additional shipping charges applicable to standard deliveries.

4. Delivery Timeline

Once your order has been dispatched, delivery generally takes approximately 5–7 business days, depending on your location and courier serviceability.

Please note that delivery timelines are estimates and may occasionally vary due to circumstances beyond our control, including:

• Weather conditions

• Public holidays

• Festive-season or peak-period delays

• Transportation or logistics disruptions

• Courier operational issues

• Remote-location delivery constraints

• Other unforeseen circumstances

While we work with reliable courier partners and make every effort to ensure timely delivery, we cannot guarantee delivery on a specific date.

5. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders and serviceable locations.

COD availability may vary depending on the delivery PIN code and courier serviceability.

Any applicable COD-specific terms or charges, if introduced, will be communicated at the time of placing the order.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at the time of purchase.

Please allow some time for the tracking information to become active after the shipment has been handed over to our courier partner.

7. Delivery Address

Please ensure that your name, complete delivery address, PIN code and contact number are entered correctly while placing your order.

House of Vamaya will not be responsible for delays or failed deliveries resulting from an incorrect, incomplete or inaccurate address or contact information provided by the customer.

If you realise that you have entered an incorrect address, please contact us at care@houseofvamaya.com as soon as possible.

We will try our best to accommodate address changes if the order has not yet been dispatched. Once an order has been dispatched, we may not be able to modify the delivery address.

8. Delivery Attempts & Undelivered Orders

Our courier partner may make delivery attempts according to their standard delivery procedures.

If an order cannot be delivered because the recipient is unavailable, the address is incorrect or incomplete, the customer refuses delivery, or the shipment remains unclaimed, the package may be returned to us.

If a shipment is returned to House of Vamaya due to reasons attributable to the customer, additional shipping charges may apply if the order needs to be re-dispatched.

In such cases, we will contact you using the details provided with your order.

9. Damaged or Tampered Packages

We carefully package our products to minimise the possibility of damage during transit.

If your package appears visibly damaged, tampered with or unusually opened at the time of delivery, we recommend taking photographs or a video of the package before opening it, where possible.

If the product inside is damaged, please contact us at care@houseofvamaya.com within 48 hours of delivery with:

• Your order number

• Photographs of the outer packaging

• Photographs/videos of the product

• A brief description of the issue

This information will help us assess the issue and coordinate with the courier partner where necessary.

10. Lost or Missing Shipments

If your tracking information shows that your shipment has been delivered but you have not received it, please contact us at care@houseofvamaya.com at the earliest.

Similarly, if your shipment appears to be significantly delayed or the tracking information has not been updated for an extended period, please get in touch with us.

We will assist you in raising the matter with the relevant courier partner and work towards resolving the issue.

11. Packaging & Product Protection

At House of Vamaya, we take special care when packing your order.

Our products are packed in protective corrugated boxes and appropriate outer packaging to minimise the risk of damage during transportation.

Each handbag is provided with an additional layer of protection before dispatch to help safeguard it from dust, moisture and other external elements during transit.

Please note that our packaging is designed to provide reasonable protection during normal transportation and handling but cannot completely eliminate the possibility of damage caused by exceptional handling or unforeseen circumstances during transit.

12. Multiple Products in One Order

Products purchased together may generally be shipped in a single package.

In certain situations, we may dispatch products separately depending on product availability, packaging requirements or logistical considerations. If your order is shipped in multiple packages, separate tracking details may be provided.

13. Order Cancellation

If you wish to cancel your order, please contact us at care@houseofvamaya.com as soon as possible.

Cancellation requests can only be accommodated if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

14. Returns

House of Vamaya offers a 7-day return window, subject to the terms and conditions of our Returns & Refund Policy.

For complete information regarding eligibility, return procedures, exchanges and refunds, please refer to our Returns & Refund Policy.

We are always happy to assist you.

Thank you for choosing House of Vamaya.

We appreciate your trust and take every effort to ensure that your favourite piece reaches you safely, securely and beautifully packaged.